Refund policy

Refund & return policy

Thanks for shopping at ChanceGoods (chancegoods.com).

Damaged, defective, or wrong item
Contact us within 7 days of delivery at bchance2001@gmail.com with your order number and photos. We’ll work with the brand/supplier to arrange a replacement or refund.

Opened beauty / hygiene products
For health and safety, opened or used cosmetics, skincare, and similar items generally cannot be returned unless they arrived damaged or defective.

Unopened returns
Some partner brands allow returns of unused, unopened items in original packaging within 14 days of delivery. Email us first — approval depends on the brand that fulfilled your order. Buyer may be responsible for return shipping unless we say otherwise.

How refunds work
Approved refunds go back to your original payment method. Processing can take 5–10 business days after the brand confirms receipt (or we approve a refund without a return).

Cancellations
If your order hasn’t shipped yet, email us ASAP. Once a partner has shipped, we can’t cancel — use the return process above if eligible.

Questions
bchance2001@gmail.com

ChanceGoods · Bailey Chance